Article Written by: Herb Kimble
Using small business answering services can help you to pride better customer service to your clients.
Small business answering services are a great idea for the following reasons:
Responsiveness means business. If callers get a person or at least a welcoming voicemail or holding phone system when they call, they are much more likely to do business with you. In addition to this is the obvious fact that if you miss a call, often you lose a customer. Having a good answering service/call center is a must regardless of your business size. Even if the business only consists of a single individual, that individual is not going to be able to answer the phone all the time while handling all the other parts of the business. A small business answering service means that a business will dramatically increase their response to calls and thus their customers.
Aside from the simple ability to stay in touch with potential customers, an answering service gives a small business a much more professional image. It makes the business seem to be large and well established, regardless of its actual size and time in business. This will show customers that the business is sizeable, organized, and customer savvy, and all these qualities will attract clients to the services the business has to offer.
If you have not already done so, consider getting some sort of small business answering service for your small business. It is the right decision to make on a number of levels, and it can be done quite affordable. Remember, customer communication and satisfaction is paramount for the success of a small business, and that is what an answering service or call center is all about.
Bio: Herb Kimble is a sales and marketing professional with decades of experience growing and founding firms that achieved unprecedented success. Today, Herb Kimble is based out of Los Angeles and co-founded CineFocus Productions, a movie production and soundstage rental company.